— The Honest Difference

Not a call center. A dedicated team.

Most outsourced BDC services are exactly what dealers fear: rotating agents reading scripts they don't understand, no accountability, no oversight. We built TXC differently, and we're upfront about it.

Typical Offshore BDC

What dealers fear about outsourcing

✕Agents juggling 6 dealerships at once, with no real product knowledge for any of them
✕Generic scripts and zero dealership-specific training
✕Managed by someone who's never set foot in a showroom
✕High turnover, different voice on the phone every month
✕No quality assurance, no call recording, no accountability
✕Surprise invoices and per-call billing that punishes lead volume

The TXC Auto Model

What you actually get with us

✓One agent (or team) dedicated only to your store, no shared time
✓Full TXC Auto BDC training, the same playbook we sell to dealers
✓Managed by people who've worked in dealerships and understand the floor
✓Vetted, qualified hires through trusted, established recruiting channels
✓Full QA team listens to call recordings and monitors performance
✓Flat monthly invoice, we handle pay, bonuses, replacements, everything

— How It Works

From hire to live, fully managed.

You don't recruit, train, manage, or replace anyone. We handle the entire lifecycle of your BDC team, you just review the results.

Vetted & Hired

We recruit through trusted, established hiring networks where we've built relationships over years. Every candidate goes through a structured vetting process before they're put in front of you.

Fully Trained

Every agent completes our 8-module BDC training program, the same playbook we sell to dealerships. They know the scripts, the objections, the cadences, and the standards before they ever touch your CRM.

Monitored Live

Our monitoring stack tracks activity in real time, time on task, calls placed, CRM updates, response times. Every call is recorded. Your dedicated QA reviewer listens to a sample weekly and grades performance.

Swiftly Replaced

If an agent isn't working out for your store, for any reason, we replace them quickly with another fully trained agent. No long contracts, no waiting weeks for a re-hire cycle. The store keeps moving.

— Team Structure

You get a BDC team and a BDC manager.

Every engagement gets a designated team leader, an experienced agent we elevate to oversee the team day-to-day. Combined with our oversight, that's effectively a BDC manager built into the package, at no extra charge.

Oversight

TXC Auto Management & QA

Per Store

Team Leader

Agent

BDC Rep 1

Agent

BDC Rep 2

Agent

BDC Rep 3+

The team leader is one of your dedicated agents, promoted to coordinate the team for your store. TXC Auto sits on top, handling performance reviews, QA, payroll, and replacements. You deal with one point of contact and get one flat invoice.

— Engagement Sizes

Start small. Scale as you grow.

Every engagement is a flat monthly rate, we handle all agent compensation, bonuses, software, and overhead. Pricing scales down per agent as your team grows, which is why most dealers move to a 5+ team within their first quarter.

Starter Team

The minimum engagement size, perfect for testing the model or supplementing an in-house team.

2–4 dedicated agents
One team leader assigned
Full TXC training & onboarding
QA monitoring & weekly reporting
Flat monthly invoice
Agent replacement guarantee

Discuss Sizing →

Numbers from active engagements.

The figures below are the average performance our agents deliver when paired with industry-typical lead quality, volume, and dealership dynamic. Strong CRM hygiene and a sales team that works the floor on shown appointments amplify these results further.

40–50%

Lead-to-Appointment Set Rate

Percentage of contacted leads that result in a confirmed appointment. The industry benchmark sits at 25–35% for in-house teams. Our agents consistently deliver above that.

40–50%

Appointment Show Rate

Of the appointments our agents book, how many actually walk through the door. Driven by our three-touch confirmation process and consistent follow-up cadence.

< 5 min

Avg. Lead Response Time

Speed-to-lead during covered hours. The single biggest predictor of conversion, and where most in-house BDCs fall short.

A note on these numbers: Performance varies by store. The figures above reflect our typical results when our agents are working industry-average lead quality and volume in a functional dealership environment. Outcomes are influenced by your CRM hygiene, lead sources, sales floor follow-through, OEM dynamics, and the maturity of your processes. We track and report on the metrics that matter to you, every week.

— Common Questions

Things dealers often ask.

Our outsourced agents are sourced through trusted recruiting networks we've built relationships with over years. We hire through structured vetting, then put every agent through the same TXC Auto BDC training we sell to dealers. The result is fluent, professional English-speaking reps who outperform many domestic BDCs at a fraction of the cost. We're transparent about the model because the value comes from how we run it.

Our agents are contracted, not W-2. That's part of how we keep the model cost-efficient for dealers. But your relationship is with TXC Auto, not the individual agents, we handle their pay, bonuses, scheduling, software, and replacements. You get a single flat monthly invoice from us, and that's it. No 1099s, no W-2s, no HR overhead on your side.

Yes. Each agent is dedicated to one dealership at a time, they don't bounce between accounts. They learn your inventory, your salespeople's names, your customer profile, and your scripts. If an agent ever isn't a fit for your store, we replace them swiftly with another fully trained agent. Continuity matters in BDC work, and we protect it.

Three layers. First, every call is recorded, you can pull any recording at any time. Second, our QA team listens to a sampled set of calls every week and grades them against a standard scorecard. Third, our monitoring stack tracks live activity, time on task, CRM updates, response times, call attempts. The team leader for your store reviews this daily, and TXC management reviews it weekly with you.

We work in your CRM, not ours, agents log in as users on your platform. We're set up across all major dealership systems including VinSolutions, DealerSocket, Elead, DealerCenter, and others. Onboarding includes mapping our agents to your CRM workflows, lead routing rules, and tasking conventions so they fit your existing process from day one.

Two agents is our minimum engagement size, anything smaller doesn't justify the management overhead on our end. Discounted bundle pricing kicks in at 5+ agents, which is where most stores end up within their first quarter once they see what a dedicated team can do. We don't lock dealers into multi-year contracts; the relationship continues because it works, not because of paperwork.

We catch it before you do. Our QA cadence and live monitoring surface performance issues fast. If coaching doesn't move the needle, we replace the agent, and the replacement is already trained on our system, so there's no multi-week ramp. You're not paying for an agent who isn't producing, and you're not stuck with one either.

A dedicated BDC team that works your store, at a fraction of the cost.

Not a call center. A dedicated team.

From hire to live, fully managed.

You get a BDC team and a BDC manager.

Start small. Scale as you grow.

Numbers from active engagements.

Things dealers often ask.

Start with a free call audit.

A dedicated BDC team that works your store, at a fraction of the cost.

Not a call center. A dedicated team.

From hire to live, fully managed.

You get a BDC team and a BDC manager.

Start small. Scale as you grow.

Numbers from active engagements.

Things dealers often ask.

Start with a free call audit.

Explore the rest of our stack.