Team Development

Train your team to sell appointments, not just set them.

Hands-on BDC training delivered virtually or on-site at your dealership. Built to get your team booking real, shown appointments fast.

Book a Discovery Call → See the Curriculum

— Delivery Options

Two ways to train. One curriculum.

Virtual Training Remote

Live-instructed sessions over video, scheduled around your store's hours. Faster to launch and ideal for multi-rooftop groups.

On-Site Training Immersive

Our trainers come to your store for live drills, real-time call coaching, and direct alignment sessions with your sales floor.

The Signature Method

Sell the appointment. Don't set it.

Most BDC agents are taught to book appointments. We teach them to sell them. A booked appointment is a time on a calendar. A sold appointment is a customer who's emotionally invested, knows who they're meeting, and shows up ready to buy.

Setting

"Would you like to come in this Saturday at 2 PM?"

Typical show rate: 30, 40%.

Selling

"I want to make sure the Q5 is pulled up front for you. Do you work better with mornings or afternoons?"

Show rates climb to 50, 70%.

— Curriculum

Eight modules. One operating system.

MODULE 01

Mindset & Foundation

The 5-minute rule and what separates the top 20% from the rest.

MODULE 02

Lead Management

CRM discipline, lead classification, and the 8-touch follow-up cadence.

MODULE 03

Selling the Appointment

The signature method and the assumptive close.

MODULE 04

Phone Scripts

Internet lead, inbound, voicemail, and re-engagement scripts.

MODULE 05

Email & Text

Immediate response, confirmation flows, and the day-7 break-up.

MODULE 06

Objection Handling

The A.E.R. framework and the 7 most common objections.

MODULE 07

Time & Efficiency

Calling blocks, batched email windows, and end-of-day wrap-ups.

MODULE 08

KPIs & Self-Coaching

Activity minimums, weekly scorecards, and the self-review habit.

Prefer to Train Your Team Yourself?

Get the full training playbook.

The same 8-module system we teach in our live sessions is available as a downloadable training guidebook and slide deck. Use it to train your team on your own schedule, or as a reference your BDC manager can run with.

Get the Training Guide →

— Common Questions

Things dealers often ask.

Typically 2 to 4 days depending on format and team size. On-site engagements are usually a 2 to 3 day intensive. Virtual programs are often broken into shorter sessions over 1 to 2 weeks to fit around live call coverage.

Anywhere from 1-rep startups to 30+ agent rooms across multiple rooftops. The framework scales. Smaller teams benefit most from on-site intensives. Larger rooms often mix on-site for managers with virtual rollout for the full team.

The program installs our scripts and frameworks alongside what your manager already runs, and we train them on how to coach and reinforce the system after we leave. Your manager gets more effective, not replaced.

On-site is highest-impact and we recommend it for new programs or stores rebuilding their BDC. Virtual works well for established teams that need a tune-up or multi-rooftop groups rolling out across locations. We'll recommend the right fit during the discovery call.

— Ready to Start?

See where your team stands today.

We'll listen to a sample of your team's calls, baseline your KPIs, and show you the 3 biggest performance gaps before we recommend anything. Whether you train with us or not, you walk away with a clearer picture.

Get a Team Assessment →