For Auto Brokers

You find the car. We work the lead until they say yes.

Auto brokers live and die on follow-up, and most are doing it alone between sourcing calls. Our agents take every inbound lead, respond inside five minutes, qualify the buyer, and keep the conversation alive through delivery. Dedicated to your brokerage, trained on your process, logged in your CRM. Same flat monthly rate we charge dealerships, same 30-day terms. Based in New Jersey, working with brokers nationwide.

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— The Honest Difference

Not a call center. A dedicated team.

A brokerage is a relationship business run by one or two people. The fear with handing leads to anyone else is that the relationship gets handled like a call center ticket. We built the model for dealerships first, and it translates to brokers better than you'd expect, because the thing that matters is the same: the same person works the same leads every day. Here's why outsourcing customer service done right makes strategic sense for dealerships.

Typical Virtual Assistant

What brokers fear about handing off leads

✕A VA juggling six clients who can't tell a lease buyout from a broker fee
✕Generic scripts that don't explain how a broker actually saves the buyer money
✕Nobody managing them; you're the manager now, on top of sourcing cars
✕High turnover, different voice on the phone every month
✕No quality assurance, no call recording, no accountability
✕Surprise invoices and per-call billing that punishes lead volume

The TXC Auto Model

What you actually get with us

✓One agent dedicated only to your brokerage, no shared time
✓Full TXC Auto BDC training, adapted to the broker pitch and your process
✓Managed by people who've worked automotive sales and know what a buyer needs to hear
✓Vetted, qualified hires through trusted, established recruiting channels
✓Full QA team listens to call recordings and monitors performance
✓Flat monthly invoice, we handle pay, bonuses, replacements, everything

— How It Works

From hire to live, fully managed.

You don't recruit, train, manage, or replace anyone. We handle the entire lifecycle of your BDC team, you just review the results.

Vetted & Hired

We recruit through trusted, established hiring networks where we've built relationships over years. Every candidate goes through a structured vetting process before they're put in front of you.

Fully Trained

Every agent completes our 8-module BDC training program before placement. For brokers, week one adds your specific pitch: how you source, what the fee covers, why the buyer wins versus walking into a dealership, and how you want financing and trade questions handled. Because that training happens before placement, store-specific ramp-up (your processes, CRM, phone integration) typically takes about a week before agents go live.

Monitored Live

Our monitoring stack tracks activity in real time, time on task, calls placed, CRM updates, response times. Every call is recorded. Your dedicated QA reviewer listens to a sample weekly and grades performance. Coverage runs Monday through Saturday with evenings built in, so after-hours leads get worked, not queued.

Swiftly Replaced

If an agent isn't working out for your brokerage, for any reason, we replace them quickly with another fully trained agent. No long contracts, no waiting weeks for a re-hire cycle. Your leads keep getting worked.

— Team Structure

You get an agent and someone managing them.

Every engagement gets a designated team leader, an experienced agent we elevate to oversee the team day-to-day. Combined with our oversight, that's effectively a BDC manager built into the package, at no extra charge.

Oversight

TXC Auto Management & QA

Per Brokerage

Team Leader

Agent

BDC Rep 1

Agent

BDC Rep 2

Agent

BDC Rep 3+

The team leader is one of your dedicated agents, promoted to coordinate the team for your brokerage. TXC Auto sits on top, handling performance reviews, QA, payroll, and replacements. You deal with one point of contact and get one flat invoice.

— Engagement Sizes

Start small. Scale as you grow.

Every engagement is a flat monthly rate, we handle all agent compensation, bonuses, software, and overhead. Pricing scales down per agent at four or more, though most brokerages run well on one or two agents.

Starter Team

Where most brokers start: one dedicated agent on every inbound lead, follow-up, and delivery confirmation.

1–3 dedicated agents
One team leader assigned
Full TXC training & onboarding
QA monitoring & weekly reporting
Flat monthly invoice
Agent replacement guarantee

Discuss Sizing →

Numbers from active engagements.

The figures below are the average performance our agents deliver on industry-typical lead quality and volume. For brokers, "appointment" usually means a committed buyer consultation or a signed broker agreement rather than a showroom visit; the follow-up discipline is the same.

40–50%

Lead-to-Consultation Set Rate

Percentage of contacted leads that commit to a consultation or buyer agreement. Most solo brokers working leads between sourcing calls land well under this.

40–50%

Consultation Show Rate

Of the consultations booked, how many actually happen. Driven by our three-touch confirmation process, which matters more for a phone or video meeting than a showroom visit.

< 5 min

Avg. Lead Response Time

Speed-to-lead during covered hours. The single biggest predictor of conversion, and where most in-house BDCs fall short.

A note on these numbers: Performance varies by brokerage. The figures above reflect typical results on industry-average lead quality and volume. Outcomes are influenced by your lead sources, how quickly you can source the vehicle once the buyer commits, and the maturity of your process. We track and report on the metrics that matter to you, every week.

— Common Questions

Things brokers ask us.

Both. Dealerships are where we started and most of our clients are stores, but the model is the same for a brokerage: a dedicated agent, trained on our system, working your leads in your CRM every day. Same flat monthly rate, same 30-day terms. The only thing that changes is the script.

Responds to every inbound lead inside five minutes by call and text. Qualifies the buyer: what they want, budget, timeline, trade, financing. Books the consultation with you. Follows up on the 8-touch cadence until the buyer commits or says no. Confirms delivery details once you've sourced the car. Logs everything in your CRM so you can pick up any conversation cold.

For most solo and two-person brokerages, yes. One dedicated agent covers 100 to 300 inbound leads a month comfortably. Above that, or if you're running multiple lead sources (website, Facebook, referrals, marketplace listings), a second agent and a team leader make sense. You can start with one.

Whatever you're already using. Our agents log into your system as users. If you're running leads out of a spreadsheet or your phone, we'll help you stand up a simple CRM in week one, because the agent needs somewhere to log the work and you need to be able to see it.

Week one of onboarding is your process: how you source, what your fee covers, how you explain the savings versus a dealership, what you do and don't handle on financing and trades, and the objections you hear most. We write the scripts with you, then the agent runs them under our QA for the first two weeks while we tighten the wording.

Start with a single dedicated agent. Discounted per-agent pricing kicks in at four or more. Billing is twice monthly, cancellation is 30 days' notice, no multi-year contracts. Same terms as our dealership clients.

Our agents are sourced through recruiting networks we've built over years, trained on our system, and managed by a US-based team with full call recording and weekly QA. The result is fluent, professional English-speaking reps. We're transparent about the model because the value is in how we run it.

You find the car. We work the lead until they say yes.

Not a call center. A dedicated team.

From hire to live, fully managed.

You get an agent and someone managing them.

Start small. Scale as you grow.

Numbers from active engagements.

Things brokers ask us.

Send us last month's leads.

Further reading

You find the car. We work the lead until they say yes.

Not a call center. A dedicated team.

From hire to live, fully managed.

You get an agent and someone managing them.

Start small. Scale as you grow.

Numbers from active engagements.

Things brokers ask us.

Send us last month's leads.

Explore the rest of our stack.

Further reading