Training Library

Turn your BDC into an appointment-booking machine.

The TXC Auto BDC Agent Training Guidebook is the complete system we use with our partner dealerships, built from real-world results across dozens of rooftops. Now available for your team.

Bundle · 2 Formats

TXC Auto

BDC Agent Training Guidebook

The Complete System

Training Deck

28 Slides · 8 Modules

BDC Operations · Sales Training

BDC Agent Training Guide

The complete system to transform your dealership's Business Development Center into an appointment-booking machine. Eight modules covering mindset, CRM mastery, phone scripts, objection handling, KPIs, and daily routines.

Bundle Includes

Training Guidebook

PDF · 25 pages · For self-study & team reference

Training Deck

PowerPoint · 28 slides · For team workshops & onboarding

What's inside

Word-for-word phone scripts
Email & text templates
7 objection responses
KPI benchmarks & targets
8-touch follow-up cadence
Daily routine framework
Self-assessment scorecard
Printable cheat sheets

$149

One-time · Lifetime access · Both formats

— Curriculum

Eight modules built from real dealership floors.

MODULE 01

Mindset & Foundation

The 5-minute rule, the three core responsibilities, and the professional standards every agent operates by.

MODULE 02

Lead Management & CRM

Lead-temperature classification, CRM logging standards, and the 8-touch follow-up cadence.

MODULE 03

Appointment Setting

The 5 components of a solid appointment, the assumptive close, and the three-step confirmation process.

MODULE 04

Phone Scripts & Talk Tracks

Internet lead, inbound, voicemail, and re-engagement scripts, all word-for-word and field-tested.

MODULE 05

Email & Text Templates

From immediate first response to the day-7 break-up email, plus appointment confirmation text sequences.

MODULE 06

Objection Handling

The A.E.R. framework and seven word-for-word responses to the most common stalls and objections.

MODULE 07

KPIs & Performance

Core KPI benchmarks, daily activity minimums, and a weekly self-assessment scorecard.

MODULE 08

Daily Routines & Best Practices

Morning power hour, end-of-day wrap-up, the weekly 1-hour self-review, and the golden rules.